Advice and Advocacy
As a centre dedicated to help and assist those members of the community whom are in most
need the KCC seeks to provide assistance on a wide range of issues including advice on
welfare benefit enquiries, immigration, disputes, to housing issues. Interpreting over the
phone, translation of letters and documents, aiding in form filling and letter writing are just
some examples of the services provided. The centre achieves this goal in collaboration with
its dedicated and experienced team of staff, some of whom have been providing assistance
for the community for over fifteen years.
If the problem is more complicated, the centre offers its users an appointment service,
where appropriate time slots are allocated to the users according to the problem needing
At these appointments our advisers discuss the problem with the users at length and review
any paperwork they have brought.
The adviser will answer any questions that may need an
explanation. If necessary, the user may return to the same adviser for further help as matters
progress. Indeed, over this service year this has increased flexibility, ensuring continuity
in the drop-in system throughout the week and a wider choice of days for clients to book
appointments. To help both our users and us we open a case folder for each of our users,
making it easy to review our advice, progress and to keep an organised important information
for the user.
'..The KCC has always been a helping
hand to the Kurdish Community...' .Murat Ozan (User)..'Excellent service
for over ten years'… Hatice Tasan (user)
Over and above the assistance provided within the centre our staff also provide assistance
to its members outside too. For instance, by arranging home visits or attending social security
departments, housing services, doctors appointments and many more.
Similarly the centre has a dedicated ‘women worker’, whose primary concern is to assist
and provide information to vulnerable women on a wide range of social and domestic
The advice and advocacy service is operated by the centre with the help of its two primary
funding bodies; namely, the Association of London Government (ALG) and Supporting
Over the past year the centre has provided advice and assistance to over 2147 members of
the community. 43% of the centers users were male and
35% were female. 18% of the total users were people with a disability (both physical and
mental). The centre had to refer 4% of its users to other organisations.
Referrals to other organisations are made when for instance the particular problem in question
requires resources beyond that of thecenters. Referrals could be made to (but
are not limited to) solicitors firms,
accountants, psychiatrists, the citizens
advice bureau, housing associations, the
home office and or gender specific organisations
such as women's shelter groups etc.
The centre has developed a rooted network
with such organisations over the many
years of its existence and this year has seen
this network widen even further.
Furthermore, as indicated on the table
below, the KCC is not only limited to serving
for the needs of its users from the community
within the London Borough of
Harringey but also caters for users from a
variety of boroughs and even reaches
beyond the borders of London.